Verification basics

What the Casinoways KYC check unlocks for you

Licensed casinos in the United Kingdom must confirm who you are, and Casinoways completes that review within 66 hours.

Start verification

Licensed and regulated under licence 94696-6748-R-524189 since 2013

Check facts

What the verification settles for you

This table settles who checks you, how long it takes and where to ask.

Who checks

Casinoways Ltd

Under licence

UK Gambling Commission 94696-6748-R-524189

Review window

66 hours

Mandatory by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Four uploads

Your upload, your review, your withdrawal

After these four steps you will know exactly what to send and in what shape.

Your very first upload

Open the verification area and add your proof of identity first. Check that all four corners sit inside the frame, that glare is gone and that no edge is cropped.

A clear address on file

Add proof of address dated recently, matching the name on your account. A bank letter or utility bill works; the town, street and your full name must all be readable.

Before the review stalls

Show the payment method you used, with the card or account holder name visible and the middle digits covered. Skip this and the review simply waits for you.

Your file under review

Leave the file and let the team work; the review window runs to 66 hours. Watch your inbox for a request, and answer it the same day to keep your place.

Three papers

Send the three papers Casinoways checks

Casinoways asks only for the three papers below, plus a selfie where the review calls for one.

Proof of identity

ConfirmsYour name, face and date of birth

Must showPhoto, full name and date of birth legible

Proof of address

ConfirmsWhere you actually live

Must showFull name, street and town, recent date

Payment method confirmation

ConfirmsThe account or card in your name

Must showHolder name visible, middle digits covered

Fix the detail that stopped it, not the paperwork

Your bill has aged out. A utility bill dated beyond three months reads as stale evidence, so the officer cannot tie the address to your life now. Pull a bill issued within the last three months Download the latest PDF from your supplier

Partial frame, full refusal. A cropped corner or a thumb over the address strip leaves the officer unable to read the file, and an unreadable paper counts as missing. Lay the sheet flat on a dark table Frame all four corners before you capture

When the names diverge. Spelling differences or a maiden name on the bill do not match the register, so the officer has nothing linking the two papers together. Send the certificate that explains the change Ask support to align both records

Paper trail behind the deposits

Keep the reply calm: the UK Gambling Commission licence under which Casinoways operates, number 94696-6748-R-524189, obliges us to know where a player's money comes from. Treat the request as routine bookkeeping, not as an accusation aimed at you.

One or two of these may be enough; the team asks for what the file lacks.

Payslips from your current employer
A bank statement showing salary credits
Letter from your employer confirming the role
Paperwork from a property or vehicle sale
Pension or dividend statements

Turning points

Moments that bring the identity check forward

Sets out the four points when proof is requested, so nothing arrives unannounced.

Am I old enough yet?

Confirming you have reached 18 comes before play is enabled, so a photo of your identity page is expected as soon as the account opens.

Show the card is yours

Adding Skrill, Trustly or a card you have not used before links new money to your profile, so a shot of that method in your name is requested.

Why is my payout held?

Cash-out requests pause for confirmation of who you are and where you live, since the licence demands it before any payout leaves the account.

Raising your own ceiling

Asking for a higher deposit ceiling prompts a fresh look at affordability, and recent payslips or statements may be requested with that change.

Clearing the hold-up

Settle these doubts before you send

Casinoways answers these five questions the way its licence holder reads them.

How late can the identity check arrive?+

Expect it at the latest before your first withdrawal leaves. Casinoways may bring it forward to registration or to your first deposit, so keep the papers within reach from day one.

What if my name has changed since the ID was issued?+

Attach the paper trail with the identity document. A marriage certificate, a deed poll or a statutory declaration showing the old name beside the new one closes the gap. Without that link the reviewer cannot confirm you are the account holder.

Why was my document refused and what do I send next?+

Read the note in the email reply before sending anything again. Blur, glare, cropped edges and missing corners are the usual reasons, so shoot the replacement flat, in daylight, with all four edges visible. Send the new file to [email protected] and quote the reference in the subject line.

Why does Casinoways want to know where my money came from?+

Treat it as routine, not as suspicion of you. The licence obliges Casinoways to ask about the origin of funds once the amounts on the account grow, and the same question reaches most regular players. A payslip, a bank statement or a sale contract is normally enough.

Is my passport kept private after I upload it?+

Your files travel over 256-bit TLS and are opened only by the team that has to judge them. Access is limited to that purpose, and [email protected] answers any request about your records. You are 18 or older to hold the account at all.